The use of the term ‘Service’ is somewhat overloaded. Everyone
will have heard or used the terms Business Services, IT Services, Software
Services, and now Cloud Services, and yet often there is much confusion and misunderstanding
in their use.
As my colleague David Sprott suggested in a CBDI
Journal Report, “Everything is a Service” . In that report David suggested
that the idea that “everything is a service” could be developed to clarify the
taxonomy for Cloud Services and Services in the form of a Unified Service Model
that would deliver convergence of business and IT perspectives.
Consequently, I have penned a research note available on Everware-CBDI site , that provides a concept model that explores the basic concepts
of Service and Service-Orientation taking into account this broad perspective
including Business Service, IT Services, Software Services, Cloud Services and
even Human Services
